In a recent Harvard Business Review (HBR) article, researchers profiled what they call “super facilitators” - leaders who’ve stopped trying to be the smartest person in the room and instead create the conditions for their teams to think, decide, and execute together.​

Rather than dominating the room, they guide it. They slow down to make space for many voices. They actively shape team conversations so that decisions and accountability aren’t just flowing from the top, they’re being built together.

It’s a powerful reminder: The best leadership doesn’t come from one individual genius. It comes from teams who know how to lead together.

If you were asked to think of the leader who had the most positive influence in your life, and then asked to name the top three words that come to mind when you think of them, what would you say?

Gallup asked this very question to over 70,000 people around the world. And one word stood out clearly above the rest: Hope.

You might have guessed Trust, a concept often connected to psychological safety, strong culture, and high-performing teams. But in Gallup’s study, Hope was mentioned by 56% of respondents. Trust came in much lower at just 33%.

Offering a sense of hope matters, potentially more than we often realize. So what does this mean for us as leaders? It means it's our responsibility to cultivate hope and in this newsletter we will be sharing some ways you can do just that.

When it comes to building a learning organization committed to continuous improvement, there may be nothing more essential than creating a culture of feedback.

Think back to a significant moment of growth in your own leadership journey. Odds are, feedback played a role. Maybe someone gave you a nudge that helped you see what was possible. Maybe they pointed out a blind spot that helped you improve. Maybe they simply saw potential you didn’t yet fully see in yourself yet. That moment likely left a mark and helped you take a meaningful leap in your development as a leader.

Now imagine that same dynamic, but across an entire team. Everyone notices each other. Everyone is investing in each other’s growth. Everyone gives and receives feedback in all directions. It's possible when you have a culture that encourages and sees the value of feedback.

The good news? Through designing feedback systems and a willingness to try on new practices, your team can begin building a culture of feedback.

When it comes to teamwork, we often invest the most thought and energy into the least frequent forms of collaboration.

We obsess over meeting agendas, offsite facilitation, and optimizing our Zoom calls. But the truth is, those moments represent a small fraction of our total collaboration time.

The bulk of our work happens asynchronously in Slack threads, project docs, Loom videos, and email chains. It’s ever flowing and often very, very messy.

And yet, in many organizations, it’s the part we design the least.

In a recent Harvard Business Review (HBR) article, researchers profiled what they call “super facilitators” - leaders who’ve stopped trying to be the smartest person in the room and instead create the conditions for their teams to think, decide, and execute together.​

Rather than dominating the room, they guide it. They slow down to make space for many voices. They actively shape team conversations so that decisions and accountability aren’t just flowing from the top, they’re being built together.

It’s a powerful reminder: The best leadership doesn’t come from one individual genius. It comes from teams who know how to lead together.

But here’s the hard truth: most teams don’t know how to do that.

Years ago, I worked with a CEO who loved to celebrate people throughout our organization. One day he highlighted Dave, a facilities team member, during a leadership meeting. He invited him into the meeting and then began to gush over him as he stood next to Dave.

“Did you know Dave got the entire cafeteria primed and painted in half the time it took the last contractor? I’ve been a school administrator for 30 years, and I’ve never seen anyone as productive. In fact, he’s not Dave. He’s Super Dave!”

You could see it from the look on his face. No one had ever acknowledged his work like this. From that day on, everyone called him Super Dave. And every time someone said, “Good morning, Super Dave!” It reminded him that he was seen and that he mattered and that his work made a difference to everyone.

That CEO made it clear: not only was Dave valued, but he was also adding value. And that’s the heart of what Zach Mercurio calls mattering in his book The Power of Mattering, the experience of feeling valued and knowing we add value.

We once worked with a CEO who had personally managed the finances of his business for more than 30 years. Everything ran through him, and no one else in the company understood the financial model.

When we finally convinced him to share the financials with his leadership team for the first time, something remarkable happened. In that very first meeting, one of the leaders spotted an opportunity in a revenue stream she hadn’t realized was so significant. She adjusted her priorities to support it, and within the first quarter, her changes generated an extra $50,000 in revenue. Even better? She created a process to optimize that revenue long-term.

That’s what happens when you move from solo ownership to shared understanding. He spent years holding the weight alone, but as soon as he opened it up to the rest of the team, they began organically moving in ways that strengthened their financial picture.

Opening up challenging conversations in a team setting can feel risky. You wonder how people will react. You’re not sure if you’ll be able to navigate the tension or complexity. What if it makes things worse?

These are valid concerns. In our experience, many leaders share them. Sometimes it's a fear of people's feelings being hurt. Sometimes it's a fear that you won’t be able to find alignment on a complex issue with a diverse range of perspectives. When this fear is in the driver seat, an unspoken agreement forms: we’ll save the real talk and complex issues for one-on-ones.

It feels safer and more controlled. But when all tough conversations are confined to one-on-ones, the cost can be steep. Team meetings become status updates instead of spaces for collaboration and calendars fill up with redundant conversations.

Yes, one-on-ones still matter, but not as the default container for everything complex or sensitive.

Years ago I led an information management team. There was one team member, let’s call him John, who I struggled to connect with.

John came across as a bit of a know-it-all. He talked a lot, didn’t appear to listen well, and I quietly typecast him as your stereotypical arrogant IT guy. I respected his skills but found him hard to connect with, and truthfully, I didn’t try that hard.

But then something changed. I had decided to try a new practice with the team, something to help us get to know each other better, to build more connection and trust. My goal was for each member of the team to increase their empathy and understanding for each other. I didn’t expect it to change me as much as it did.

The Bear is back for season 4, and it inspired us to revisit one of our favorite episodes from Season 2, Forks. The focus of the episode is on cousin Richie. Up to this point, he has been mostly defensive, directionless, and stuck in his ways. Just about everyone can’t stand being around him. But then, surprisingly a week training in a different restaurant, gives him a sense of purpose that would lead to meaningful change for him.

Richie is sent to stage at a 3-star Michelin restaurant and at first, he hates it. He scoffs at the routine, the precision, the standards. But slowly, something shifts. What changes him isn’t just a willingness to reach their level of technical excellence. It's something much deeper. It’s the deep sense of purpose they all have. Every person in that restaurant knows exactly why they’re there: To create an unforgettable experience for every guest.

There’s no doubt that individual learning can have a big impact. Reading books, listening to podcasts, and receiving coaching can have a big impact on how you lead, and certainly can spark personal growth and equip you to lead your team more effectively.

But if the goal is to truly transform how a team works, how they communicate, make decisions, stay aligned, and navigate challenges, that change isn’t likely to come from individual insights alone.

Team-level change requires team-level learning.

When teams learn together, they build shared language, collective understanding, and the kind of trust and alignment that actually shifts how work gets done.

If we care about building a healthy culture, accountability shouldn’t feel like the enemy.

And yet, it often does. In our work coaching leaders, we see it all the time: Leaders who deeply care about creating a connected, high-trust environment often struggle the most when it comes to addressing the very behaviors that are holding their team back.

They want to foster a culture of care and belonging. They want people to feel safe, valued, and supported. But when it’s time to address underperformance or disruptive behavior, even the best leaders can hesitate.

And that hesitation is understandable. Accountability conversations are rarely easy. But without them, the culture we are trying to build starts to quietly erode.

Let’s be honest: we’ve all made countless attempts to manage change effectively.

We’ve held all-hands meetings, run senior leader offsites, restructured teams, reallocated resources – and thought long and hard about the right frameworks to apply. But for all that effort, the results on the ground rarely match the aspiration. Change is one of the most revisited – and least resolved – challenges faced by organizational leaders.

The idea that “people don’t like change” continues to skew our understanding – and too often lets us off the hook when change doesn’t land. The truth? People don’t resist change. They resist change being done to them.

When people are part of shaping the systems they operate within, change doesn’t feel like a disruption – it feels like progress. It encourages growth, sparks momentum, and builds the kind of shared ownership that makes transformation possible.

You’ve probably heard the advice:
​“Praise in public, criticize in private.”

This well known quote, popularized by Vince Lombardi and Ken Blanchard, has led to a significant misunderstanding about accountability in teams. For many teams it sends an unintended message: Any form of accountability, candor and conflict are best addressed privately.

When all critical feedback is kept behind closed doors, teams miss out on some of the most powerful moments for team learning, alignment and growth.​

Most leadership teams are working hard. They’re engaged, responsive, and constantly solving problems. But despite all that effort, persistent issues continue to linger, making it hard to break through to the next level or build a workplace people genuinely love being part of.

It’s not for lack of trying. Leaders are addressing challenges, filling gaps, putting out fires. But still…culture feels off. Collaboration breaks down. Momentum stalls.

If this sounds familiar, the core issue might not be your people. It could be the systems they’re working in.

Summer is just around the corner.

Some of us are already picturing the vacations we’ve been planning for months.Others are wondering how they’re going to keep their kids busy for 10 weeks and still get their job done. For the record, Joe and I are guilty on both accounts :)

No matter your summer plans, one thing is true: it’s a season where teams easily lose focus.

Meetings get pushed. Priorities drift. Momentum slows. Before you know it, you're playing catch-up heading into the fall. So here’s the question: Will you let summer just happen, or will you proactively plan for it?

At Union Square Hospitality Group, led by Danny Meyer, hospitality isn’t just a front-of-house priority, it’s a shared commitment woven through the entire organization- evident in all their restaurants.

• Chefs, servers, and support staff are equally responsible for the guest experience

• Team members are encouraged to notice and act on gaps - even when it’s not “their job”

• Ideas for improvement, whether it’s a menu tweak or operational shift, can come from anyone

• Financial health is discussed openly to build awareness and ownership

• Culture is something everyone contributes to, not left to just a few.

• And when things go wrong, the team responds- learning, adjusting and improving…. Together​

When Amy Edmondson was a PhD student at Harvard, she set out to study how effective teamwork influenced patient safety in hospitals. Her hypothesis was simple: the best teams would make the fewest mistakes.​

But when the data came back, it showed the opposite.
​The highest-performing teams were reporting more errors.

Her first reaction? Panic. Something had to be wrong.

But then she paused. And instead of dismissing the data, she got curious. She asked a different question:

What if those teams weren’t making more mistakes but rather they were just more willing to talk about them?

I’ve been sitting with this quote from Steve Denning lately. It’s one I keep coming back to and one I find many of the teams we work with need to hear:

“There are those who believe that creativity is about getting rid of structure, systems, and processes and letting a thousand flowers bloom. I believe structure is necessary because structure and creativity have the same parentage. It is structure that enables creativity... Without structure, there is nothing for creativity to get leverage upon.”

Too often, we talk about structure like it’s the enemy of creativity or something that boxes us in, holds us back, or limits the full expression of our ideas.

But what if we’ve been thinking about it wrong?

​What if structure isn’t what stifles creativity, but rather what makes it possible in the first place?

Meet Didi, a leader who gives everything she has to her team until there’s nothing left to give.

In Episode 6 of Netflix’s The Man on the Inside, we watch as Didi, the director of a retirement community in San Francisco, moves through a relentless day. One staff member after another comes to her with problems they’ve been conditioned to believe only she can solve:

• The restaurant is out of salt shakers.

• The Wi-Fi is down.

• The leader of the resident council is demanding her time.

• The Activity Coordinator wants to catch up.

Then, just as she’s handling it all, the real weight of leadership crashes down. One of the residents in their retirement community has passed away.

Didi steps up like a superhero, juggling every crisis, every request, every responsibility alone. After informing the entire team about the death of the resident, she crawls under her desk, puts on ocean sounds, and shuts the world out. Under her desk is a picture of her deceased mom (which seems to comfort her), so we get the idea this is something she does regularly to cope with stress.​